CFDs are complicated financial instruments that carry a high risk of losing money quickly because of leverage. You should think about your understanding of CFDs' operation as well as your ability to bear the substantial risk of financial loss.

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Phone: +41 445 8622 92

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FAQ Assistance

General

LuStock is an online trading platform that provides access to global financial markets through a single, structured trading environment. The platform supports both manual and automated trading strategies and focuses on transparency, security, and long-term usability.
Clients can trade a variety of instruments, including foreign exchange, indices, commodities, metals, shares, and digital assets. All markets are accessible from one account without the need for multiple platforms.
LuStock operates as a trading platform that facilitates access to financial markets and provides trading infrastructure, execution tools, and account services to its clients.
No. Trading always involves risk, and profits are never guaranteed. LuStock provides tools and infrastructure, but trading results depend on market conditions, strategy, and risk management.
Availability depends on local regulations. Some jurisdictions may have restrictions. Clients are responsible for ensuring they are legally permitted to trade in their country of residence.
LuStock does not provide personal investment advice. Any information provided is for educational or general purposes only.

Account

You can open an account by completing the online registration form, submitting your personal details, and uploading the required verification documents.
Account verification is required to comply with international AML and KYC regulations. It helps prevent fraud, identity misuse, and unauthorised access.
Typically, a valid government-issued ID and a proof of address are required. Additional documents may be requested depending on your jurisdiction.
Most verifications are completed within 24 to 48 hours, provided all documents are submitted correctly and clearly.
Yes. Certain details can be updated by contacting customer support, subject to verification and compliance checks.
Yes. You may request account closure at any time, provided there are no open positions or pending obligations.

Security

Client funds are held in segregated business accounts, fully separated from company operational funds.
A segregated account ensures that client money is not used for company expenses and remains protected in the event of operational issues.
All crypto funds are secured using cold wallet storage, meaning they are kept offline and protected from online threats.
Yes. LuStock uses secure encryption and controlled access systems to protect client data at all times.
Client data is only shared when legally required or necessary for compliance and operational purposes.
Multiple security layers, including verification procedures and internal controls, are used to prevent unauthorised account access.

Deposits and Payments

LuStock accepts credit and debit card payments for first-time deposits (FTD) only.
Limiting card usage helps reduce fraud risk and ensures compliance with financial regulations.
After the initial deposit, funding is completed via bank or wire transfer.
Yes. Cryptocurrency is accepted and recommended as an alternative funding method for eligible clients.
Minimum deposit amounts may vary depending on account type and market conditions and will be communicated clearly during onboarding.
No. Any applicable fees are disclosed upfront. LuStock does not apply hidden charges.

Withdrawals

All withdrawals are processed exclusively via cryptocurrency.
Crypto withdrawals allow for faster processing, improved transparency, and fewer banking delays.
Withdrawals must be sent to verified wallets held with recognised providers such as Binance, Kraken, Coinbase, or similar compliant services.
Withdrawal requests are processed within 24 to 48 hours after approval.
No. Withdrawals are sent to your crypto wallet, after which you can convert funds to fiat currency and transfer them to your bank.
Yes. Wallet verification is required to ensure funds are sent securely and to prevent fraud.

Compliance and Transparency

Yes. LuStock follows strict AML and KYC procedures in line with international standards.
Source-of-funds checks help prevent financial crime and ensure lawful platform usage.
Yes. All policies regarding deposits, withdrawals, and account management are clearly communicated.
Accounts may be temporarily restricted if compliance checks are required or if suspicious activity is detected.
Yes. All transactions are logged and traceable for compliance and audit purposes.
LuStock continuously adapts its procedures to remain aligned with regulatory requirements.

Support

Clients can reach support through the official contact methods listed on the LuStock website.
Support availability may vary, but urgent matters are prioritised.
Yes. Support can guide you through the withdrawal process and wallet verification steps.
Yes. Technical assistance is available for platform access, account issues, and general functionality.
Response times are typically prompt, depending on request complexity.
Yes. Unresolved issues can be escalated through the appropriate internal channels.

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+352 20 334 037

Always happy to assist our valuable customers!

[email protected]

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